Conditions of Use

1. Price listed in our website is final and non-negotiable. However, for corporations we do have special rate subject to quantity purchase.
2. Accessories included in the box are as per listed in our advertisement.
3. All shipment of order is made on the same day if payment is made before 4.00pm on Monday-Friday (except for public holiday). However, for no stock item, we will try sending the item within the next 2 working days or refund / replacement will be offered to the buyer on the 3rd day.
4. Good sold are not returnable. In the event that the customer insists on returning the product within 7 days from the date of purchase, we will charge restocking fee of 35% or more, subject to the item and package condition verify by our technician and sales representatives.
5. For pre-order case, we will only hold the item within 90 days from the date of pre-order. Final reminder will be given and we will give an additional 30 days for customers to come and collect their unit and pay the remaining price (if any).
6. Failure to collect the pre-order units within the given timeframe (90 + 30 days) will cause the pre-order to forfeit and the deposit is not returnable or refundable.
7. Our sales team are not responsible for mis-selection of every item purchased by customer. Customer can consult them for advise but the final decision is on customer responsibility.
8. We are unable to guarantee the availability of stock at all time due to movement of our stock from walk in sales, and delivery order. However, we do offer a same day reservation without any deposit. Please call our hotline 03-56211355 for reservation.
9. Some sets are not in sealed box condition, and sometimes comes in a sealed box, we will always transparent regarding the status of our set.
10. Please make payment and upload proof of payment (for offline payment method) within 24 hours from the time of order, failing which we reserve the right to reject your order.
11. For list of payment methods, kindly refer to this page : payment method.
    
    
12. All on sale items/discounts/items with extra free gifts are valid for payment via cash, online transfer, debit card, credit card (One time swipe), charge card such as AMEX, eWallet such as GrabPay (not including Grab paylater), Boost, Touch & Go. 
13. Payment for all sales /promo items must be made immediately after the order is made.
14. Proof of payment must be either screenshot or picture of original receipt from online banking, cash deposit machine, or bank counter. E-mail confirmation will not be considered as proof of payment.
15. We reserve the right to withhold payment if the transaction appears to be a possible fraud. i.e. Payment made by a third party, and not by the buyer or recipient of the goods. We will lodge a police report in the event that we find the payment is fraud.
16. We will verify the payment and process the order accordingly.
17. If the item(s) customer purchased is not in stock, we will try to post it again on the next day. However, if the item is still not in stock on the 3rd day of the date of purchase, we will inform the customer and offer a replacement / refund subject to the customer agreement.
18. We reserve the right to change the price without prior notice. In the case of our system is being hacked, malfunction or description is inaccurate, we reserve the right to cancel the order and return full amount if payment has been made. 
19. To avoid delay in shipping, please do not send the same order to multiple sales people. Deal with 1 sales person or 1 mode of contact: for example, if you order via email, continue to communicate by email. If you order via WhatsApp, continue to communicate via WhatsApp.
20. We ship within Malaysia only.
21. Free shipping is entitled for selected products only.
22. For self pickup at DirectD outlet, please allow us 8 hours of our operating hours for processing before the item is ready to be collected.
23. For PWP (purchase-with-purchase) promo, customer must purchase the item within 7 days from the date of receipt. The promotion is no longer valid after the 7 days period.
24. If customer decide to cancel the order or request a refund on personal justification, we will charge RM20 for admin fee, which will be deducted from the refund amount.
25. Refund process will take approximately 5 working days to complete. However, for credit card purchase, the refund will take approximately 10 - 14 days to complete. If you have successfully used PayLater as your payment method for your order and settled the corresponding payment amount, the only refund method is by PayLater and the sum refunded will be due to you from us to be provided by us to GrabTaxi Holdings Pte. Ltd. and to be applied in accordance with the PayLater Terms of Use entered into by you and GrabTaxi Holdings Pte. Ltd..
26. For full terms and conditions, please refer to our warranty page here: http://www.directd.com.my/tc

1. Warranty period for local original set is set by the authorized distributor / manufacturer.
2. DirectD will not cover the shipping cost or any other cost for return of the broken / faulty item to us. Customer has to pay for return shipment for cancellation of service, and for device that the warranty has been invalidated. However, for device that is eligible for warranty claims, we will bear the shipping cost of sending the device back to customer. 
3. For original product purchase from us and in need of warranty, DirectD will assist to send the product to authorize service center. Any negotiation regarding the warranty is between the owner of the device and the service center itself.
4. We do not accept payment via PayPal, local cheque or international TT. We will not be responsible for payment using these method.

***Please do not proceed if you do not agree with any of our terms and conditions***

Click here for DirectD warranty policy.

Return Policy

Good sold are not returnable. If the event that the customer insist on returning the product within 7 days from the date of purchase, we will charge restocking fee of 35% or more, subject to phone and packaging condition; verify by our technician and sales representatives.

Shipping

We will try our utmost best to deliver the goods on the agreed date. However, if we are unable to do so, you will be notified and an alternative date will be arranged. Your order will be delivered at the agreed time and location. You must be available to sign a personal acknowledgement of delivery.

We strongly recommend that, upon receipt, you inspect the phone. If the package appears damage, it is advisable that you do not accept it. In the unlikely event that we deliver the wrong phone to you or that it is damaged; please notify us within 24 hours. We will not be liable for any claims after the given 24 hours.

If we are unable to provide you with your order due to unforeseen circumstances, you will be contacted as soon as possible and you will be offered a substitute phone of your choice (subject to availability) or a complete refund.

Express Nationwide Shipping is provided at just flat RM10 for both West & East Malaysia. Combined shipping to a single address is allowed.

Self Collect

1. All orders with self collect options will be processed between 12PM to 8PM from Monday to Sunday.
2. Customer are required to provide full name and identity card number of the person intending to collect the product. This will be verified by our sales personnel during collection.
3. Upon completion of payment, customers are required to wait for our confirmation email before they can proceed to collect the phone.
4. Our turnaround time is 2-4 hours for direct bank in and 4-48 hours for credit card payment. 
5. For credit card payment, the bigger the amount, the longer time is needed for verification. 
6. Customer are not required to bring any documents during collecting the phone except for MYKad (Identity card). In the event the person name and IC number are not the same with the provided name and IC number during the online order, we have the right not to allow the self collect to occur.